Are there any hidden fees or customs taxes? No, there are absolutely no hidden fees, customs charges, or unexpected taxes. Our store follows a fully transparent pricing policy. The price you see at checkout is the final price you pay.

Why is your price already tax-included? To provide customers with a worry-free shopping experience, all product prices displayed on our website already include VAT, import tax, and customs duties. This helps you avoid extra costs and unpredictable customs fees during delivery.

Will I be charged extra fees upon delivery? You will never be charged any additional fees upon delivery. All tax and duty costs are pre-paid and covered in your order price.

How long does shipping take? All orders are processed within 1–2 business days. Standard shipping takes 5–8 business days, and expedited shipping takes 3–5 business days for both US and international orders.

Where do you ship from? United States orders are fulfilled from US domestic warehouses or overseas warehouses. All international orders are shipped from our overseas warehouses to ensure fast and stable global delivery.

Do you offer free shipping? What’s the minimum order? Yes, we offer free worldwide standard shipping for all orders, no minimum spend required. There is no shipping fee for any purchase.

How can I track my order? Once your order is dispatched, we will send a tracking number and full tracking link to your registered email. You can track your package status online at any time.

Will my package get stuck in customs? We pre-pay and include all customs duties and taxes for every order. Our shipping arrangement greatly reduces customs inspection risks. In rare cases of delay, we will assist you fully and provide solutions such as reshipment or refund.

Is your website secure to pay? Yes. Our website uses official SSL encryption and secure global payment gateways. All checkout transactions are fully encrypted, safe, and private.

What payment methods do you accept? We support all mainstream global payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and local European payment options for a seamless checkout experience.

Why did my payment fail? Payment failures are usually caused by bank anti-fraud restrictions, international transaction limits, or temporary network issues. You can try another card, switch to PayPal, or contact us for immediate help.

Will my card information be saved? Absolutely not. We do not store any credit card or payment data. All payment information is processed securely by third-party official payment systems.

Can I cancel or change my order? You can cancel or modify your order freely within 12 hours after payment. Once the order enters processing, cancellation will no longer be available.

Can I modify my shipping address after payment? Address modifications are allowed within 12 hours after placing your order. Please contact our support team as soon as possible before shipment.

Will I receive an order confirmation? Yes. You will receive an official order confirmation email immediately after your successful payment, including your order details, billing information, and shipping arrangement.

What if my package is lost, stolen, or not received? We take full responsibility for all shipping risks. If your package is lost, stolen, or marked delivered but not received, we will launch an official carrier investigation. Based on the carrier’s final conclusion, we provide free reshipment or full refund with zero cost to you.

What if I receive broken, wrong, or defective items? If you receive damaged, defective, incorrect, or missing items, please contact us with clear photos within 7 days after delivery. We will provide a free replacement or full refund. You do not need to return faulty products.

Do you offer free returns? Yes. We offer 30-day free returns for any reason. All return services are completely free for customers.

Do I need to pay return shipping fee? No, return shipping fees are fully covered by our store for qualified returns.

How long do refunds take? After we receive and inspect your returned items or approve your refund request, the refund will be processed within 3–7 business days to your original payment account.

Are your products official licensed merchandise? All items sold in our shop are unofficial fan-made decorative goods for personal collection only. We hold no official licensing, partnership or authorization from any original copyright holders of anime, manga and pop culture works. Every product is strictly inspected to guarantee premium craftsmanship and great shopping experience for anime fans.

Are the products durable and good quality? Yes. Every product goes through strict quality inspection before shipment. We focus on durability, detail quality, and customer satisfaction.

Do you restock out-of-stock items? Most popular products are restocked regularly. If an item is out of stock, you can contact our support team to inquire about the restock schedule.

Will my browsing data be tracked? We use cookies and Meta Pixel for advertising only when you accept marketing cookies via our pop-up banner. You can disable marketing tracking at any time without affecting normal shopping functions. You may read our full rules on our Cookie Policy and Privacy Policy page.

Shop：AnimeOrig

Email: support@AnimeOrig.com

WhatsApp: +1 (279) 205-9741

We reply to all emails within 24 hours on business days.